Globalsurp

RETURN/REFUND POLICY

LAST UPDATED: 2025

intro

GlobalSurp LLC operates as an affiliate marketplace, referring customers to third-party digital products sold through platforms like JVZoo, Tech Products, and other vendor marketplaces. This Refund Policy outlines how refunds, disputes, and customer support are handled for purchases made through our referral links.

Since we do not process payments or control product delivery, all refund requests must be directed to the original vendor or platform (e.g., JVZoo, vendor’s website). By using our service, you acknowledge that GlobalSurp is not responsible for refunds, but we will assist in facilitating communication between you and the vendor when possible.

• Refund Eligibility:

Refund eligibility depends entirely on the vendor’s terms and the platform’s policies (e.g., JVZoo’s refund rules). Generally, digital products may offer refunds under these conditions:

• Defective or Non-Delivery: The product was not delivered, or the download link is broken.
• Misrepresentation: The product does not match its advertised features.
• Money-Back Guarantee: If the vendor explicitly offers a refund period (e.g., 30-day guarantee).

Note: Many digital products (e.g., software, eBooks, courses) have strict no-refund policies due to instant access. Always review the vendor’s refund terms before purchasing.

How to Request a Refund

Since we do not handle transactions, you must:

1. Contact the Vendor Directly: Use the support email or contact form provided on the product sales page.
2. Submit a Dispute via JVZoo (if applicable):
   • Log in to your jv zoo account
   • Navigate to "Purchase History.
   • Locate the order and click "Request Refund" (if available).
3. Escalate to the Platform: If the vendor is unresponsive, contact JVZoo/Tech support via their official dispute channels.

Globalsurp Role: While we cannot process refunds, we may assist by Providing vendor contact details and Forwarding your request to the vendor (if we have an active partnership).

Refund Processing Time

• Vendor-Approved Refunds:Typically processed within 3–10 business days, depending on the vendor and payment method.
• JVZoo-Mediated Disputes: This May take 14–30 days due to thorough investigation so as to ensure no one is cheated during the process of disputes.
• Declined Refunds: If denied, you may dispute the charge with your bank or PayPal (for unauthorized transactions only).

Non-Refundable Scenarios

Refunds are usually not granted due to the following purposes:

• Buyer’s remorse such as "I changed my mind".
• Failure to use/download the product after purchase.
• Products explicitly labeled "No Refund" (common with software licenses).
• Disputes filed after the vendor’s refund window (e.g., 30 days post-purchase).

Chargebacks and Fraud Prevention

• Unjustified chargebacks: (filing with your bank without contacting the vendor first) may result in Account suspension on JVZoo/Tech platforms and Legal action by the vendor.
• Fraudulent claims will be reported to the payment processor.

For help escalating a refund request you can reach out to us @ GMAIL

NOTE: We cannot guarantee refunds but will forward your case to the vendor.

privacy policy update

We reserve the right to update this policy. Changes will be posted here with a new "Last Updated" date as shown above the page.